Frequently Asked Questions
What experience and skills do their staff members have?
The staff has experience working in an aged care facility for a prolonged period. Providing care to low and high-care clients in the aged care sector.
Can the providers guarantee flexibility in the plan?
We are incredibly pleased to work as per your requirement and are flexible with the plan requirement.
Can you provide staff who speak languages other than English?
We have staff members who speak Russian and Mandarin.
What kind of training does your nursing staff go through?
- Our staff has completed a minimum 20 hours of continuous professional development training annually related to the area of practice.
- To work with ageing clients requiring personal or nursing care, assistants must have course completion certificates.
How does the provider check for the quality of delivery by staff?
We contact the client and their family to identify the quality of delivery by staff. We also ask for feedback to improve our service.
Can the providers guarantee flexibility in the plan?
We are incredibly pleased to work as per your requirement and are flexible with the plan requirement.
How can I get in touch with you?
Contact us on by phone, or email
Contact number: 0403 833 399
Email: hlpscaregroup@gmail.com
Do you charge travel fees?
Please get in touch with us for further information.